| Service and Solution → Systems of IT-services management |
Systems of IT-services management – this is complex of systems and organizational measures, which include functions connected to controlling IT-infrastructure and automation of different aspects of IT-services.
We offer full complex of systems for controlling network infrastructure, server complexes and work stations, as well as process automation for providing IT-services to business end-users, including business processes organization of the customer and preparation of regulations and methodic.
Local and global networks of data transferring and corporate systems for enterprise activities management has become inevitable part of production infrastructure. They both provide vital business-processes for organization functioning. Failure of one the mentioned components may lead to serious monetary losses, customers and business partners.
Elimination of the error may be complicated by territorial dispersion of the computing resources, diversity of different components by different manufacturers, heterogeneity of control and management technologies. All of these cause high expenses for supporting infrastructure work capacity, including necessity in big number of IT-service employers.
- Network infrastructure controlling system – solution for controlling network infrastructure, which helps to identify and eliminate the network problems. Visual display of network map, graphical display of current condition of the equipment, service for the equipment for any type of leading brand, different control protocols and variety of other function which helps to cut time for problem elimination and total exploitation expenditures
- Systems Management Server system complex, provides with centralized means of management and control of thousand of events, which occur daily in server equipments parts, databases and other applications. Support of various operational systems (Solaris, HP-UX, AIX, Windows etc.) and various applications (IBM, SAP, Oracle, Microsoft etc.) will allow to deal with situations online. In addition it will quicken identification of the problems and performance weak places. Another point is that different operation systems and applications will help to allocate resources automatically; as a result it will prevent the idle of vital business-processes.
- Work Stations controlling systems – systems for gathering inventory information about all electronic assets, including installed software and data for its usage, configurations of operations systems, corporate and personal data. In addition, systems data proved with centralized expansion of the any software type and its configurations, audit of access rights and etc. These features decrease expenditures for service of widely distributed workstations considerably.
Control of IT-services provision – complex of organizational arrangements and automation systems of different aspects of IT-services (Help Desk/Service Desk systems) for providing services to business end-users. These include organization of vital business processes, preparation of regulations, methodic and instructions that were developed on the library base of best practices in IT service management
Some benefits of integrating IT-services systems:
- Reduced time of identification and fixing defects by 75 %.
- Reduced time of software and hardware outage by 57%
- Reduced number of incidents, which led to outage by 45%
- Reduced time for introduction of new changes and configurations by 41%; reduced the portion of repeated incidents in 4-5 times.
- Possibility of proactive identification of the problems, and it’s prevention
- Formalization of services provided to business-users, possibility for objective evaluation of IT-department work outcome.
For it customers Osiyo Komputek offers complex solutions for creation and integration of all types IT-services control systems based on the software products of the leading companies in this field: Hewlett-Packard OpenView, Cisco Systems.
